Shipping during COVID-19:
-USPS & FedEx have suspended any money-back guarantee effective immediately until further notice.
-Orders might go out the next day and will be delayed by 1 day.
FedEx 2 Day Hot Weather Express Specials:
-Including Ice Packs and Isolated Packaging starting at $14.95
-P.O. Boxes are not included
-Recipient has to accept package immediately otherwise products will melt
-Orders go only out Monday - Wednesday if the weather in Los Angeles or at destination is above 76 °F to ensure that packages don't stay in Storage over the weekends.
*** Orders placed after 12pm PST may be shipped on the next available business day. All orders will be shipped within 1 business day (unless otherwise noted)***

EDELWEISS is not responsible for delivery delays caused by adverse, unpredictable weather conditions or mistakes made by the shipping company.

  • We package all orders in the safest way possible and we cannot be responsible for any kind of damage or melting during the shipment. 
  • If you choose "Ground Shipping" you agree to a NON guaranteed Shipping option. If you need a guaranteed shipment please choose FedEx Overnight or 2Day. Ground Shipments usually delivers in 1 to 5 business days.
  • We do NOT accept returns. We can't issue a refund because of delays of the shipping company.
  • It is the customer's responsibility to ensure that the delivery location is safe and to inform Edelweiss if a signature is required.
  • For P.O. Box please only choose Ground. There is no express available.
  • "FedEx Overnight" will arrive the next business day. If you need Saturday delivery, please call (310) 275-0341 to place your order. 
  • Orders are not shipped Saturday or Sunday.
  • Orders placed on Federal holidays may be shipped the following business day.
  • Due to temperature variations across the country, we may choose NOT to ship over a weekend.  Shipping charges may vary for larger orders and hot weather destinations.
  • It is best if someone accepts the package during the day.
  • Orders can be picked up at our Beverly Hills location or sent via local messenger. Please call for details.
  • We offer international 3 day shipping only in our store. Please call for details.