Shipping & Policy

Order Protection is offered as an additional item at checkout to protect your order against the following issues:

  • Damaged in transit
  • Lost in transit
  • Stolen
  • Delivered not received
  • Wrong item
If one of these issues occurs, you can submit a claim by going to Claims reps are available 24 hours per day, 7 days per week to help resolve your issue.

We highly recommend purchasing shipping protection. Without this protection, you will be refunded in the form of store credit, minus the shipping cost, if you experience a shipping issue.

Standard Shipping (1-8 Business Days):

Recommended only when weather is NOT HOT (under 76 degrees)

Orders under $100                          $11.95*

Orders above $100                          Free*

*Excludes Baskets and Large Gift Towers

Expedited Shipping (1-3 Business Days):

-Starting at $14.95 per order 

-P.O. Boxes are not included

Rush Shipping (1-2 Business Days):

-Starting at $29.95 per order

-P.O. Boxes are not included

General Shipping Information
-Daily Cutoff Time: 12 pm. Orders placed after that go out the next Business Day.
-Shipping Days: Mon-Fri during cool weather months & Mon-Wed during hot weather months
-It is the customer's responsibility to ensure that the delivery location is safe and to inform Edelweiss if a signature is required.
-We are not responsible for delays or stolen packages. Please purchase the Route Protection Plan for additional protection. 
-We do not accept returns. If you are not satisfied with our product please email us or give us a call.
-For P.O. Boxes please choose "Standard" delivery
-Your package will arrive between Monday and Friday
-Orders placed on Federal holidays may be shipped the following business day.
-Orders can be picked up at our Beverly Hills location or sent via local messenger. Please call for details.
-We offer international shipping only in via phone. Please call for details.
Warm Weather Shipping Policy

To reduce the risk of melted chocolate on orders shipping to destinations with warm weather or longer transit times, we offer 2-Day & Overnight Shipping. We monitor the weather and we will give you a call to recommend a shipment upgrade. Standard shipping availability varies throughout the year based on the temperatures and time in transit. All shipping boxes will include complimentary cooling materials where needed. Our ice gel packs are non-toxic and reusable.