Shipping & Policy
Shipping Insurance with ROUTE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit. The protection plan is automatically in your cart. If you chose to remove route from your order your package is not protected by delays or theft.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
Standard Shipping (1-8 Business Days):
Recommended only when weather is NOT HOT (under 76 degrees)
Orders under $100 $11.95*
Orders above $100 Free*
*Excludes Baskets and Large Gift Towers
Expedited Shipping (1-3 Business Days):
-Starting at $19.95 per order (excluding Baskets & Large Towers)
-P.O. Boxes are not included
Rush Shipping (1-2 Business Days):
-Starting at $29.95 per order
-P.O. Boxes are not included
General Shipping Information
-Daily Cutoff Time: 12 pm. Orders placed after that go out the next Business Day.
-Shipping Days: Mon-Fri during cool weather months & Mon-Wed during hot weather months
-It is the customer's responsibility to ensure that the delivery location is safe and to inform Edelweiss if a signature is required.
-We are not responsible for delays or stolen packages. Please purchase the Route Protection Plan for additional protection.
-We do not accept returns. If you are not satisfied with our product please email us or give us a call.
-For P.O. Boxes please choose "Standard" delivery
-Your package will arrive between Monday and Friday
-Orders placed on Federal holidays may be shipped the following business day.
-Orders can be picked up at our Beverly Hills location or sent via local messenger. Please call for details.
-We offer international shipping only in via phone. Please call for details.
Warm Weather Shipping Policy
To reduce the risk of melted chocolate on orders shipping to destinations with warm weather or longer transit times, we offer 2-Day & Overnight Shipping. We monitor the weather and we will give you a call to recommend a shipment upgrade. Standard shipping availability varies throughout the year based on the temperatures and time in transit. All shipping boxes will include complimentary cooling materials where needed. Our ice gel packs are non-toxic and reusable.