Shipping Specials & Policy
$11.95 Express Shipping Special:
We are offering a great deal for our customers.
Express Next Day Shipping in California, Nevada & Arizona
Express Second Day Shipping in Oregon, Washington, Idaho, New Mexico & Utah
It includes handling and ice packs (in case of hot weather).
Some cities might be not included in this special.
P.O. Boxes are not included. They will be send out with USPS Priority Mail.
EDELWEISS is not responsible for delivery delays caused by adverse, unpredictable weather conditions or mistakes made by the shipping company.
- We package all orders in the safest way possible and we cannot be responsible for any kind of damage or melting during the shipment.
- If you choose USPS Priority Mail you agree to a NON guaranteed Shipping option. If you need a guaranteed shipment please choose FedEx Overnight or 2Day. USPS estimates a day of arrival but it never is guaranteed. Priority Mail is a 1 to 5 business days economical shipping option.
- We do NOT accept returns. We can't issue a refund because of delays of the shipping company.
- It is the shipper's responsibility to ensure that the delivery location is safe and to inform Edelweiss if a signature is required.
- For P.O. Box please only choose Standard Shipping. There is no express available.
- All orders will be shipped within 24 hrs (unless noted otherwise). Orders placed after 12 pm pst may be shipped on the next available business day.
- "Fedex Overnight" or "GSO overnight" will arrive the next business day. If you need Saturday delivery, please call (310) 275-0341 to place your order.
- Orders are not shipped Saturday or Sunday.
- Orders placed on Federal holidays may be shipped the following business day.
- All packages are shipped via Fedex, USPS or local Next Day Service unless otherwise noted.
- During summer months (especially when shipping to hot weather destinations), we highly recommend "Fedex Overnight" or for California, Nevada and Arizona clients "GSO Overnight". Some areas in Nevada and Arizona are not included. Please give us a call if you want to place in order in any of these two states. We cannot guarantee the products to arrive in good condition unless a Overnight (before 10:30 A.M. for same day sevice) shipping is selected.
- Due to temperature variations across the country, we may choose NOT to ship over a weekend. Shipping charges may vary for larger orders and hot weather destinations.
- It is best if someone accepts the package during the day.
- Orders can be picked up at our Beverly Hills location or sent via local messenger. Please call for details.
- We offer international 3 day shipping only in our store. Please call for details.