Shipping Specials & Policy
EDELWEISS is not responsible for delivery delays caused by adverse, unpredictable weather conditions or mistakes made by the shipping company.
- We package all orders in the safest way possible and we cannot be responsible for any kind of damage or melting during the shipment.
- If you choose "Ground Shipping" you agree to a NON guaranteed Shipping option. If you need a guaranteed shipment please choose FedEx Overnight or 2Day. Ground Shipments usually delivers in 1 to 5 business days.
- We do NOT accept returns. We can't issue a refund because of delays of the shipping company.
- It is the customer's responsibility to ensure that the delivery location is safe and to inform Edelweiss if a signature is required.
- For P.O. Box please only choose Ground. There is no express available.
- "FedEx Overnight" will arrive the next business day. If you need Saturday delivery, please call (310) 275-0341 to place your order.
- Orders are not shipped Saturday or Sunday.
- Orders placed on Federal holidays may be shipped the following business day.
- Due to temperature variations across the country, we may choose NOT to ship over a weekend. Shipping charges may vary for larger orders and hot weather destinations.
- It is best if someone accepts the package during the day.
- Orders can be picked up at our Beverly Hills location or sent via local messenger. Please call for details.
- We offer international 3 day shipping only in our store. Please call for details.